Return & Refund Policy

Enrich Enterprises

This policy explains how returns, replacements, cancellations and refunds work for products purchased from Enrich Enterprises through www.enrichenterprises.co.in or directly from our team. Please read it before placing an order. Nothing in this policy limits any rights you have under applicable Indian law.

1. Return window

You may request a return within [7] days of delivery for eligible products, as described below. Requests made after this period cannot be accepted, except for warranty claims (see Section 8).

2. Items eligible for return

A product can be returned if all of the following apply:

It is unused, uninstalled and has not been wired, mounted or connected to any equipment.
It is in its original packaging, with all accessories, cables, manuals and certificates included.
Any seals, labels or serial number stickers are intact.
It is a standard catalogue item and not listed under Section 3.
A Return Authorisation (RA) number has been issued by us before the product is sent back.

3. Items that cannot be returned

The following cannot be returned for a change of mind or incorrect selection:

Safe Load Indicator systems and other products configured, programmed or calibrated for a specific crane, machine or site.
Made-to-order products, including items built to a specified capacity, dimension or cable length (for example, dynamometers or load cells supplied “as per requirement”).
Products that have been installed, used, modified, or opened and tampered with.
Products damaged through incorrect installation, misuse, overloading, accident, or repair by anyone other than Enrich Enterprises or its authorised personnel.
Installation, calibration, commissioning and site-visit services once they have been carried out.

These exclusions do not apply if the product is defective, damaged in transit, or not what you ordered (see Section 4).

4. Damaged, defective or incorrect products

If a product arrives damaged, defective, or different from what you ordered, we will repair, replace or refund it after inspection, regardless of the exclusions in Section 3.

Damaged in transit or wrong item: inform us within [48 hours] of delivery, with photos of the outer packaging, the shipping label and the product.
Defective on arrival: inform us within [7] days of delivery, with a description of the fault and any photos or videos.
Please keep all original packaging until the issue is resolved.
For confirmed damaged, defective or incorrect items, we pay the return shipping cost.

5. How to request a return

Email info@enrichenterprises.co.in or call/WhatsApp +91 9540878016 (Monday to Saturday, 10:00 AM to 6:00 PM).
Share your invoice or order number, the product name, the reason for return, and photos where relevant.
If the return is approved, we will send you an RA number and return instructions.
Pack the product securely in its original packaging, mark the RA number on the parcel, and ship it to the address we provide.

Parcels sent without an RA number may be refused or returned to the sender.

6. Return shipping costs and fees

Change-of-mind returns of eligible items: the buyer pays the return shipping cost. Original shipping charges are non-refundable. [A restocking fee of [X]% of the product price may apply. / No restocking fee applies.]
Damaged, defective or incorrect items: Enrich Enterprises pays the return shipping cost, and no restocking fee applies.

We recommend using a trackable, insured shipping service. We are not responsible for products lost or damaged on the way back to us if they were not shipped as instructed.

7. Inspection and refunds

Returned products are inspected within [3–5] business days of reaching us. We will inform you whether the return is approved.
If approved, refunds are issued to the original payment method within [7] business days of approval. Your bank may take additional time to credit the amount.
Where you choose, or where suitable, we can offer a replacement or exchange instead of a refund.
For GST-registered buyers, refunds are processed against a credit note issued in line with applicable GST rules.
If a returned product fails inspection (for example, it has been used or installed), we will send it back to you, and the return shipping cost will be payable by you.

8. Warranty claims

Faults that appear after the return window are handled under the product warranty, not this return policy. Warranty periods and terms are stated in the product documentation or on your invoice (for example, the Solar Panel carries a 5-year warranty). To make a warranty claim, contact us using the details in Section 5.

9. Order cancellation

Orders for standard catalogue items can be cancelled free of charge before dispatch.
Orders for configured, calibrated or made-to-order products can be cancelled free of charge only before configuration or production has started. After that, [cancellation may not be possible / a cancellation charge of [X]% may apply], and we will inform you before confirming your order.
Refunds for cancelled prepaid orders follow the timeline in Section 7.

10. Contact and grievances

For any questions about returns, refunds or this policy:

Enrich Enterprises, G-145 Adhyapak Nagar, Nangloi, New Delhi – 110041, India
Email: info@enrichenterprises.co.in
Phone / WhatsApp: +91 9540878016

Hours: Monday to Saturday, 10:00 AM – 6:00 PM (closed on Sunday)

Grievance Officer: [NAME, DESIGNATION], [EMAIL] — we aim to acknowledge complaints within [48 hours] and resolve them within [30 days].

We may update this policy from time to time. The version published on this page at the time of your order applies to that order.